Frequently Asked Questions
The LaSalle Chicago Hotel in Downtown
-
What are the check-in and check-out times at The LaSalle Chicago Hotel? Can you store luggage before check-in or after check-out?
Check-in at The LaSalle Chicago Hotel begins at 3:00 PM, and check-out is by 12:00 PM noon. Guests arriving early or departing later are welcome to store their luggage with our front desk team at no additional charge.
-
Does The LaSalle Chicago Hotel offer free Wi-Fi?
Yes. Complimentary Wi-Fi is available to all Marriott Bonvoy members, and signing up is free. This service ensures seamless connectivity for business and leisure travelers visiting downtown Chicago.
-
Are pets allowed at The LaSalle Chicago Hotel?
Pets are welcome at The LaSalle Chicago Hotel. We allow up to two dogs per room (cats are not permitted). A $150 one-time non-refundable cleaning fee applies. Please contact the hotel in advance to confirm pet-friendly room availability.
-
Is The LaSalle Chicago Hotel family-friendly? Do you offer cribs, rollaway beds, or connecting rooms?
Families are welcome at The LaSalle, although we do not actively promote family accommodations. Please note that cribs and rollaway beds are not available, and connecting rooms are limited.
-
What is your cancellation policy?
Guests may cancel their reservation at no charge until 11:59 PM local hotel time, three days prior to arrival. Cancellations made after this deadline will incur a fee equal to the room rate. If a prepayment was made, all or part of it may be retained. If no prepayment was made, the cancellation fee will be charged to the credit card on file.
-
Do you require a deposit to book a room?
Yes. Prepaid rooms are charged the full rate at the time of booking. This ensures your reservation is secured and confirmed.
-
Do you offer group rates or corporate discounts?
Yes. The LaSalle Chicago Hotel offers special rates for group bookings and corporate events. For inquiries, please email sales@thelasallechicago.com or submit a request for proposal (RFP) through Marriott’s event portal.
-
Does The LaSalle Chicago Hotel have a fitness center?
Yes. The hotel features a 24-hour fitness center equipped with modern workout equipment, allowing guests to maintain their fitness routines during their stay in Chicago.
-
What dining options are available at The LaSalle Chicago Hotel?
The hotel’s signature restaurant, Grill on 21, offers a modern interpretation of the classic American grill with an exhibition-style kitchen. Guests can also enjoy handcrafted cocktails at the Lobby Lounge & Bar, open daily.
-
What parking options are available at The LaSalle Chicago Hotel?
Valet parking is available at The LaSalle Chicago Hotel with the following rates:
Overnight valet: $88.00
Short-term valet (0–3 hours): $40.00
Mid-term valet (3–6 hours): $55.00
Banquet event parking: $45.00
Restaurant valet (up to 3 hours): $25.00
Additional off-site parking is available at 211 W. Adams Street, just a 2-minute walk (0.1 miles) from the hotel. -
How far is The LaSalle Chicago Hotel from the airport or train station? Do you offer airport shuttle or transportation services?
The LaSalle Chicago Hotel is located 17 miles from O’Hare International Airport (ORD) and 11 miles from Midway International Airport (MDW). While the hotel does not offer airport shuttle service, taxis and rideshare options such as Uber and Lyft are readily available.
-
Are there any additional fees at The LaSalle Chicago Hotel?
No. The LaSalle Chicago Hotel does not charge resort fees or other hidden fees beyond standard room rates and applicable taxes. A pet cleaning fee applies only to guests traveling with pets.
-
Do you allow smoking in rooms at The LaSalle Chicago Hotel?
No. The LaSalle Chicago Hotel is a 100% smoke-free property, and smoking is strictly prohibited in all guest rooms and public areas.